# Darwin AI is Transforming AI for Government - Join Us!

### **Customer Solutions Manager**

We’re a small, focused team from a wide range of backgrounds, building practical guardrails that help governments use Generative AI responsibly. The pace of change in AI is real, and it’s showing up quickly in public policy: states are actively writing and passing AI regulations. In 2025 alone, lawmakers across all 50 states introduced more than 1,000 AI-related bills, many of which are becoming law. As a result, agencies and organizations are being asked to move fast on AI governance, transparency, and risk management. That’s the problem we’re working on.

‍ **What this person actually does**

**-** Own a book of customers after the deal closes: onboarding, adoption, ongoing support, renewals  
**-** Lead customer conversations independently and occasionally onsite  
**-** Manage a high volume of accounts while keeping quality and relationships high  
**-** Surface risks and opportunities early and handle them proactively (Voice of the Customer) **‍**

**The kind of person this is**  
**-** Very independent - comfortable being the primary owner for customers  
**-** Has real executive presence and confidence in customer conversations (virtual and onsite)  
**-** Adaptable and calm in a fast-moving environment  
**-** Strong judgment and instincts; knows when to dig in vs. move fast  
**-** Communicates clearly and directly, internally and externally

‍ **Background that likely fits**  
**-** ~3–5 years in Customer Success, Support, professional services or an adjacent SaaS role  
**-** Experience managing lots of accounts and projects at once  
**-** Has worked at a smaller or growing company (or wishes they had)

**Background that likely fits**  
**-** You’ll have real ownership from day one  
**-** You’ll work directly with leadership and influence how we scale customer experience  
**-** Big growth opportunity as the number of accounts grow (adding new customers and larger customers each month)

Send us your CV - let’s talk.  
careers@darwingov.com